Cancellation And Refund Policy
Last Updated: August 27, 2023
At Steno Transcriptions, we are committed to providing our customers with top-quality transcription services. We understand that there may be situations where you need to request a refund for services rendered. Please take a moment to review our refund policy to understand the conditions under which refunds are available.
1. Refund Eligibility
We will only consider refund requests that meet the following criteria:
- Service Failure:* If we fail to deliver the transcription service as specified in your order, or if there are significant errors or omissions in the delivered transcription.
- Cancellation within 24 Hours:* If you request a cancellation of your order within 24 hours of placing it and no work has been initiated on your project.
3. Requesting a Refund
To request a refund, you must send an email to [stenotranscriptions21@gmail.com] within 5 days of receiving the completed transcription. Your email should include the following:
- - Your full name and contact information.
- - Order number and date of purchase.
- - Detailed explanation of why you are requesting a refund, specifying how it meets the eligibility criteria.
4. Refund Process
Once we receive your refund request, we will review it and determine its eligibility. This process may take up to 10 business days. If your request is approved, we will initiate the refund using the original payment method. Refunds may take 3-5 business days to appear in your account.
5. Partial Refunds
In some cases, we may offer partial refunds based on the severity of the issue. The decision for a partial refund will be made at our discretion.
6. Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact us at [stenotranscriptions21@gmail.com]. We are here to assist you and address any issues promptly.
Steno Transcriptions reserves the right to amend or modify this refund policy at any time without prior notice. It is your responsibility to review this policy periodically to stay informed of any updates or changes.
Thank you for choosing Steno Transcriptions for your transcription needs. We appreciate your trust in our services.
New Delhi
stenotranscriptions21@gmail.com
https://stenotranscriptions.com